Please follow the steps below to ensure your plant survives and thrives upon arrival.
Yay! You have just received your new plant(s) in the post. Here are some handy tips we please ask you to follow to ensure your plant remains happy and healthy. Unfortunately, shipping can put a lot of stress on a plant. There aren't many ways around this, however we can make it easier for your plant to transition into its new environment.
- If you'd like to repot your plant, please avoid doing so until at least a week has passed. Repotting your plant straight after shipping is easily comparable to a person going on a holiday, then coming home and straight away moving house. You just wouldn't! Please allow time for your plant to rest and recover.
- Place your plant somewhere humid. 99% of the plants we grow are humidity lovers. If you can place your new plant(s) in a rollaway tub, terrarium, on a tray filled with water and pebbles or alternatively even place your plant in a plastic bag, fill the bag with air and tie it off. I promise you, your new plant will love you for it.
- Keep your plant in warm, sheltered spot. If you have a heat mat, even better, pop your new plant(s) on that for awhile to allow it to recoup. If you do not have a heat mat - don't stress, just ensure your plant isn't left in a cold drafty spot to make sure it's as happy as possible in its new environment.
- Please read the basic care instructions specific to your new plant when you purchase it. Ensure your plant is positioned in an appropriate position in your home to avoid sunburn or the other extreme, lack of light making the plant struggle.
If in the unlikely circumstance your plant turns up not looking its best, please read the information below.
Sometimes, things don't go quite to plan...
If your plant turns up not looking its best please read over and follow our handy tips below.
- Take photos! Please take photos of the box/package, of the plant before you pull it out its packaging and finally the plant itself once it has been removed. This is incredibly important especially in the unlikely scenario when perhaps the courier has been a little rough or its been dropped ect. Please then get in contact with us as soon as possible so we can hopefully rectify the situation.
- If your plant is looking sad, has been damaged or is not looking as it should, get in touch with us as soon as you can. Please have photographic evidence to support your claims. It is very important you still follow our care guidelines above to give the plant the best fighting chance.
- Give the plant time. The shipping process is very stressful on plants and it will need time to acclimate to its new environment and recover from being enclosed in a box for the last few days
Thank you for taking the time to read the above information and we hope you love your new plant baby!